Refund and Returns Policy
At Stussy Oficial, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, unwashed, and in its original condition
- All tags and original packaging must be included
- The item must not show signs of wear, damage, stains, odors, or washing
Items returned without meeting these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Gift cards
- Items marked as Final Sale
- Products that have been worn, washed, altered, or damaged after delivery
Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing from your order
Please contact us within 48 hours of delivery at:
Email: support@stussyoficial.com
When contacting us, please include:
- Your order number
- Clear photos of the item and packaging
- A brief explanation of the issue
We will review your request and work to resolve the issue as quickly as possible.
How to Start a Return
To request a return, please email us at:
Please include the following:
- Your full name
- Order number
- Reason for return
- Photos (if item is damaged or incorrect)
Once your return is approved, we will provide return instructions.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless:
- The wrong item was sent
- The item arrived damaged or defective
We recommend using a trackable shipping service, as we are not responsible for lost or delayed return packages.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow:
- 3–7 business days for us to inspect and process your return
- Additional time for your bank or card provider to post the refund
Original shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We currently do not guarantee direct exchanges.
If you need a different size, color, or item, we recommend:
- Requesting a return (if eligible)
- Placing a new order for the desired item
This helps ensure faster processing and product availability.
Order Cancellations
Orders may only be canceled or changed within 12 hours of being placed.
After this time, your order may already be in processing or shipment and cannot be changed or canceled.
To request a cancellation, please contact us immediately at:
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank, as processing times may vary
If you have done all of the above and still have not received your refund, please contact us at:
Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us:
Stussy Oficial
Email: support@stussyoficial.com